FINANCIAL TRANSACTIONS AND SHAREHOLDINGS

Commercial operations including promotion, on all goods and all materials whether at the level of manufacture, importation or distribution Services, studies and advice in these matters and in all other financial and commercial matters or economic. The company can carry out its activities both in Cameroon and abroad. It can carry out any business directly or indirectly related to its object or likely to promote its realization and development and in particular buy, sell, rent, manage all movable or immovable property and take an interest by way of contributions, merger , financial interventions or otherwise, in all companies, associations, companies existing or to be created, in Cameroon or abroad.

GENERAL CONDITIONS OF SALE JEZPHARMA

FINANCIAL TRANSACTIONS AND SHAREHOLDINGS

Commercial operations including promotion, on all goods and all materials whether at the level of manufacture, importation or distribution Services, studies and advice in these matters and in all other financial and commercial matters or economic. The company can carry out its activities both in Cameroon and abroad. It can carry out any business directly or indirectly related to its object or likely to promote its realization and development and in particular buy, sell, rent, manage all movable or immovable property and take an interest by way of contributions, merger , financial interventions or otherwise, in all companies, associations, companies existing or to be created, in Cameroon or abroad.

Article 2 - Scope and conditions

Our general conditions apply to all our offers made to you as an end user, i.e. a natural person who acquires or uses products or services exclusively for non-professional purposes (hereinafter referred to as "you" or "your") If additional special conditions are applicable in addition to these general conditions, the preceding provisions are also applicable to these particular conditions. In case of contradiction between our general conditions and these specific conditions, our specific conditions prevail. All your orders placed online assume the prior consultation and express acceptance of our general conditions of sale. Our general conditions of sale are always available on the website. No order may have been validated without the field dedicated to acknowledgment of awareness of the general conditions having been checked. Our website is available in French.

Article 3 - Offer and order

Where an offer is only valid for a limited period or is subject to certain conditions, we expressly state this in our offer. Product availability: the products offered for sale are those which appear on the website on the day and at the precise moment of your consultation of the website. We are committed to putting all the means at our disposal to honor all your orders. In any event, we cannot be held liable for damages resulting from the unavailability of a product. In case of unavailability of a product which is the subject of a confirmed order, you will be informed by e-mail or by telephone of the total or partial cancellation of your order. If the unavailability is communicated when the amount of your order has already been debited from your bank account, the refund will take place as soon as possible following the date of cancellation of your order. We always describe our products as well as our promotions and the ordering process in good faith. However, the images presented on our website have no contractual value. We decline all responsibility for errors that may appear in the descriptions of the products or the ordering process. However, and provided that they have been brought to our attention in writing, we undertake as far as possible and within our means, to rectify these errors as soon as possible. If the product delivered does not correspond to the specifications of the delivery note, you can return it within three days from the date of To buy a product, simply add it to your basket. Then enter the contact and billing data. Choose your delivery method. In the last step of the process, a summary page is displayed, you accept our general conditions and you confirm your payment by clicking on the order button. Your purchase is final when you have gone through these steps. We will send you a confirmation of your order by e-mail. Once your orders have been placed, you have access to the status of your orders via your account or via the confirmation email that we will send you.

Article 4 - Price

We reserve the right to change our prices at any time. In any case, the products will be invoiced on the basis of the price in force at the time of your order. The prices mentioned on our website are denominated in CFA francs, and include, unless otherwise stated, VAT, administrative costs and all other services. They do not include, where applicable, participation in logistics and shipping costs, which are mentioned separately and clearly during the ordering process and included in the total price.

Article 5 - Payment

Payment can only be made on our website using the payment modules provided there. The payment methods accepted are as follows (electronic payments):
paypal
Visa
MasterCard
Western Union
Orange money
Mtn money
Limocoin

In case of payment of the transaction with one of the payment methods mentioned above, your order is not complete and the contract between us is only final when we obtain the amount of money for your order on our account. We cannot be held responsible for delays in delivery and/or non-delivery of your order which are due to the refusal of your card issuer to make your payment or to the failure of another different means of payment mentioned above used by you. Orders that are not accompanied by valid payment in the name of the cardholder are not accepted or processed. We reserve the right to cancel or refuse any order or delivery in the event of an existing dispute.

Article 6 - Delivery and execution

All products are delivered to the address you provide when ordering online according to the terms specified therein. All the information you provide when placing your order is binding on you. We cannot be held responsible for the consequences of the communication of erroneous data. Products available from stock are presented to your delivery address (home/work/collection point/packet distributor) within 1 to 4 working days. Products that are not available from stock will not be delivered and you will be refunded the amount of the products concerned as soon as possible. The delivery will be accompanied by a delivery slip listing the products delivered. Your order will be presented to you or to any other person present at the delivery address. We are not liable for any damages of any kind that may result from receipt of your order by any other person present at the delivery address. If no one can receive your order at the time of delivery, you can pick up your products in the jezpharma shop in yaounde and with regard to other cities in Cameroon, the customer will go to one of the travel agencies making the cities present in the order form to collect their parcels by signing a receipt slip at the travel agency.

Article 7 - Compliance

The warranty only covers a lack of conformity prior to the supply of the products. We undertake to replace or repair the product, free of charge according to the terms set out in the law. We reserve the right to exchange the goods if the repair proves impossible or disproportionate. Unless proven otherwise, the lack of conformity which appears within a period of six months from the delivery of the goods is presumed to exist at the time of delivery, except when this presumption is not compatible with the nature of the goods or the nature of the lack of conformity. Defects which appear after a period of 6 months following delivery are presumed not to have been present at the time of delivery of the product, unless proven otherwise. To claim a guarantee, you must be able to present the proof of purchase, the order confirmation or the invoice. The warranty is not transferable. Any defect must be communicated to our Customer Service within three days. After the expiry of this period, any right to repair or replacement lapses. Our Customer Service will tell you how to return the products to us. In any case, the possible return of the products will only take place following our prior written confirmation. You agree to check that the quality and quantity of the products delivered correspond to your order. Any complaint for apparent defects and missing products must be communicated to our Customer Service by e-mail at the latest within 3 days of delivery, without prejudice to the right of withdrawal. In the absence of such communication within 3 days of delivery, you lose your right to lodge a complaint for apparent defects and missing products. Complaints for defects will only be valid and processed provided that you have not used or otherwise damaged the products. Our Customer Service will tell you how to return the products to us. In any case, the possible return of the products will only take place following our prior written confirmation. In the event that a product delivered does not correspond to your order and provided that the procedure referred to has been respected, we undertake to replace the product. In the event that replacement is impossible or disproportionate, we will reimburse you for all payments received, including, where applicable, delivery costs. If a voucher was used in connection with your order, the net amount (i.e. the purchase price less the amount of the voucher) will be refunded to you. At your express request to our Customer Service, a new voucher will be sent to you which you can use for a future purchase. The commercial and/or legal guarantee never applies to defects which, among other things, are due to accidents, deterioration of the condition of the product through negligence, falls, use of the product in contradiction with the purpose for which it was designed, non-compliance with the instructions for use, modifications or adaptations of the product, improper, abnormal, commercial or incorrect use. It also does not apply to products with a short lifespan or in the event of intervention by an unnamed third party.

Article 8 - Legal guarantee

The legal guarantee corresponds to the guarantee on consumer goods provided for by the regulations in force known as the "guarantee of conformity" which protects you when the products purchased by a consumer contain a lack of conformity. If you have a problem with a product sold, you can contact our Customer Service within 5 days. The legal guarantee applies to any lack of conformity of the product you have purchased, i.e. when: The characteristics of your purchase do not correspond to those of the model presented; The quality and services do not meet the expectations you had; or You cannot use the product for its normal intended purpose or for the specific functions you requested. Rights provided for by the legal guarantee of conformity: If the product you have purchased has a defect covered by the guarantee of conformity, you have the right to obtain, free of charge, a repair or replacement of the product. You have the right to obtain a price reduction or the termination of the contract in the following cases: If the repair or replacement of the product is not possible; If the replacement or repair cannot be implemented within a reasonable time; If replacement or repair cannot be implemented without major inconvenience to you. Please note that a minor defect for which repair or replacement is not possible or excessively expensive does not entitle you to rescission of the contract.

Article 9 - Liability

We cannot be held responsible for any problems or damages of any kind that may result from improper use of the products. In this regard, you agree to carefully read the instructions provided by the manufacturer on or in the packaging of the product and which contains the information (and in particular dosages and contraindications) that you must respect. Likewise, we cannot be held liable for any modifications to the products made by the manufacturers. We cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of a computer virus. We are only liable if the damage was caused by our intentional fault or our fraud. We are only liable for direct damages. We are never liable for indirect damages, including but not limited to consequential damages and damages caused to third parties. In the event that we are held liable for any damage, our liability will be capped at the amount of the invoice for your order, and at most the part of the order for which our liability is incurred. We are automatically released and not bound by any obligation in the event of force majeure.

Article 10 - Right of withdrawal

You have a period of 3 days to withdraw from your order by communicating the reasons for which you wish to return the product. You must prove that the product does not comply with the order. The 3-day withdrawal period begins on the day on which you or a third party other than the carrier takes physical possession of the product. We will reimburse you for all payments received, including, where applicable, delivery costs. We make the refund using the same means of payment that you used for the initial transaction, except your express agreement for another means of payment, such as for example the sending of a gift card or the reimbursement in cash in a from our points of sale. We are not obliged to reimburse the additional costs if you have expressly chosen a method of delivery other than the less expensive method of standard delivery. If a voucher was used in connection with your order, the net amount (i.e. the purchase price less the amount of the voucher) will be refunded to you. At your express request to our Customer Service, a new voucher will be sent to you which you can use for a future purchase. The refund will be made as soon as possible after receipt of the products, or until you have provided proof of shipment of the goods, the date chosen being that of the first of these facts. The products must be returned in new condition, in their original packaging, in perfect condition, including without limitation the samples included and any instructions for use, necessarily accompanied by the delivery note and the return document sent by our Customer Service. We are not required to take back perfumes and beauty products whose packaging has been opened. For hygienic reasons we do not take back make-up products. Products returned outside the 3-day period as well as returns for which the procedure of this Article has not been respected will not be accepted and will not be refunded. In the event of a manifestly abusive repetitive return, we reserve the right to refuse any subsequent order.

Article 11 - Force majeure

We are not bound by our obligations if a case of force majeure occurs. In this case, we can either suspend our obligations for the duration of the case of force majeure, or cancel the contract definitively. Force majeure shall be deemed to be any event beyond our reasonable control, including, without limitation, any cause such as: natural disaster, war, riot, civil unrest, economic sanctions, fire, flooding, particularly severe weather conditions , explosion, epidemic, terrorism, labor dispute, strike, employers' strike or any other form of action or collective dispute, as well as any circumstance that would prevent the normal production, shipment or transportation of the products, and other similar situations that may to affect us, our subcontractors, our own suppliers or our carriers.

Article 12 - Protection of privacy

Your order will be processed in accordance with the Privacy Policy according to the regulations in force.

Article 13 - Intellectual property

when you use the website and/or order products of third-party brands from jezpharma via the website, you may not reproduce, modify, adapt or otherwise exploit the said brands, nor counterfeit the products ordered. the brands, products, images, videos and texts are and remain the exclusive property of the seller.

Article 14 - Processing of complaints and disputes

Of course, we always hope to fully satisfy our customers. However, if you have any complaints about our products or services, please do not hesitate to contact us at the Customer Service address or via the contact form on our website. We will make every effort to process your complaint within 5 days.

Article 15 - Modification of the general conditions

We reserve the right to modify or update these website terms and conditions at any time without notice. The current version of these Terms and Conditions is posted on the Website as of the date a change becomes effective.

In any case, the general conditions in force at the time of your order will be applicable to your application